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Technical Support – Equipment Repair
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Warranty information
Most of our products come with one-year manufacturer’s warranty, including electronic parts and labor.
However, policies may vary on specific products and manufacturers.
Warranty information is indicated in your product documentation.
Why send it to Bridges and not directly to the manufacturer?
Most of our manufacturers are located in the United States. Let us handle the cross-border shipping,
customs duties, fees and headaches. Also, we will examine and evaluate the problem;
there may be a simple fix we can do in-house, or we’ll tell you if it’s not worth repairing.
Time frame
Our time frame usually involves sending the product to the manufacturer in the United States.
In this case the repair time is usually 4 to 6 weeks.
We do perform basic repair tasks here and sometimes we are able to solve the problem in our office,
with the manufacturer’s support staff help. In this case the repair is completed within 2 weeks.
Equipment loan
Bridges, has a pool of devices available for loan on weekly basis for a fee.
However our loan pool services all of Canada for product trials, evaluations as well as repair replacements.
So we cannot guarantee availability and loans are on a first-come first-serve basis.
For more information about loans please call 1-800-353-1107 ext. 238 EST. or
email loan@bridges-canada.com to check availability and arrange a loan.
Steps for sending a device for repair
To assist you in making your return as easy for you as possible, follow these three steps:
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Phone our technical support staff
to discuss the problem. In many cases the problems can be solved without separating the user from the device.
If the device needs to be sent for repair, you will need to get a
Return Authorization [RA] number
from an authorized bridges representative before you send the device back to us.
This is the number we use to track the progress of a repair through our system,
and devices which arrive with no Return Authorization number run the risk of being mislaid.
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Fill out a Repair Request form.
You can print or download our Repair Request form.
You will need Acrobat Reader to open this file; you can download Adobe Reader
here.
Alternatively you can write a letter indicating the following:
- Return Authorization number
- Date of purchase, please provide a copy of the invoice or picking slip if possible
- List of all items returned (for example, device name, charger, carrying case, etc.)
- Details of the fault you want to be fixed
- Name and return postal address
- Name and phone number of a contact person to discuss the repair, if needed
- The name and address of the person who will be billed, this is only needed if the device is outside warranty
- Please indicate whether a quote is required prior to proceeding with the repair work
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Send the device with the Request For Service form to:
Bridges
2121 Argentia Rd., Suite. 102
Mississauga, ON, L5N 2X4
How Can I track my repair request progress?
At various stages of the repair process we will send you notifications to inform you about your repair progress.
However, you can always call us at 1-800-353-1007 ext 229 or send and email to
support@bridges-canada.com,
simply provide your RA number and we will let you know where you repair is standing at that point.
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