Frequently Asked Questions
Ordering & Payment
How do I complete my online order?
Select the product you wish to order, then click “Add to Cart”. If you haven’t already created a login account, fill out the Registration Information then click Submit. You will be taken to a “Review Your Order” page where you can review the order, change the quantity of items you are ordering, remove items, enter applicable coupon codes, or save your current order for retrieval at a later time. After you have reviewed your order, click “Checkout” and enter both your billing and shipping address information then click “Continue” (if you want to ship to the billing address click “Ship to Billing Address” then hit “Continue”).
How secure is my online order?
Any information submitted through the web store is safe and secure. Bridges uses state-of-the-art security encryption methods to ensure the highest standards of security for its online customers.
What payment methods are accepted?
We accept Visa, MasterCard and American Express for online orders.
What if I do not have a credit card?
If you do not have a credit card, please call us at 1-800-353-1107 (8:30am - 4:30pm EST) to discuss alternative payment methods.
How do I know if you have received my order?
When your order has been completed, you will receive a confirmation e-mail that will be sent to the e-mail address that you entered in the “Registration” page before checkout.
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Shipping
What shipping options are available?
Our items are shipped by either UPS ground, which takes 3-5 business days to reach the customer, or through Canada Post's Express Post service, which takes 5-7 business days. Please allow an additional 10-15 days for order processing.
How much does shipping cost?
Shipping is calculated individually depending on the weight and size of the item. This will be calculated automatically upon checkout and will be included in the total price when you go to the checkout.
How long does it take for me to receive my order?
Order processing time depends on availability of the product from the manufacturer, but typically products are shipped within 10-15 business days after the order is placed. See shipping options for the number of days it will take to reach you after it leaves our warehouse.
Do you ship internationally?
No, we currently sell our products and services only in Canada.
How can I track my order?
When the order is shipped out, you will receive an e-mail with a tracking number. If you do not receive this e-mail, please call 1-800-353-1107 (8:30am - 4:30pm EST) to receive your tracking number.
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Returns
Do you offer a money back guarantee?
We offer a 21-day money-back guarantee if products are returned in good condition. Returns are subject to a 20 percent restocking fee after 21-days. Many of our manufacturers offer additional limited warranties of longer durations on their products. Returns will no longer be accepted after a period of 90 days. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST) or send an e-mail to webstore@bridges-canada.com for more information about manufacturer's warranties or returning your product.
How do I return a product?
To return a product you need to get a Return Authorization (R.A.) number from us. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST), e-mail us at webstore@bridges-canada.com or fax us at 905-542-7242 to get an R.A. number and further instructions. Please note, Bridges will not accept returns without an R.A. number. The customer is responsible for shipping costs of returned products.
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Product Sampling & Training
Do you offer training on your products?
We offer professional training for most of our products from seminars in our Mississauga office to on-site workshops. For more information visit our Professional Development page by clicking here.
Do you loan out your products?
Many, but not all, of our products are available for loan for a two-week period. Our loan fee is $25 payable with a credit card or purchase order. Please contact Bridges to receive a loan form. Also some of the software we distribute is available in a limited use or timed demo format. For more details please contact us.
Can I visit your offices to try out products?
Yes, you can try software and hardware in our Mississauga office. However, our sales staff and our equipment spend a lot of time outside of the office, so it's best to call ahead and book an appointment.
Where are you located?
Our head office is 2550 Argentia Road, Suite 121, Mississauga, ON L5N 5R1 (click here for map). We also have offices in Winnipeg, MB, North Vancouver, BC and Calgary, AB.
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