1.Check the power
source and a different outlet. If the unit works on a different outlet, the
previous outlet is defective.
2.Check that all the
cables are connected securely and in their proper slot.
3.Did you get an error message?
·Write it down. It will help the
technical support people troubleshoot the problem.
·When the message comes up, press the
“Prt Scrn” (print screen) key on your keyboard.
·This will take a snapshot image of
your screen, including the error message, and copy it to your clipboard.
·Go into your email or word
processing program and select paste (go to Edit in the Menu or press Ctrl+V or
select the paste icon).
·The picture should appear, ready to
be emailed to tech support or referred to by you during a tech support call.
If you're using the device with a computer, when
calling for technical support please try to have the following information
1.Operating system (Windows
10, 8, 7, Vista , OS X)
2.Amount of RAM
3.Version of software
that is not working
information can be found in the properties of the computer. Right Click on the
My Computer icon and select Properties. On some computers this information can
be found in the Programs\Accessories\ System Tools.
4.Any error messages that the computer
is very helpful if you can be in front of the computer when calling for
·You will need new batteries. Brand name
batteries work the best. Cheap ones from the “dollar store “do not have enough
power to properly run the toys.
·Rechargeable battery DO NOT work well in these
·Make sure when putting away the toys that they
have been properly turned off to avoid battery power loss.
the ON/OFF button in the ON position?
for battery corrosion. This will interfere with the flow of power from the
battery. Battery corrosion usually looks like white powder where the batteries are
located (Normally found on the metal contacts / springs).
for any loose wiring including battery adapters.
instructions. Are you following each step by step properly? Many on the devices have the recording
instruction on the back of the device. If you require documentation please
check here for the user manuals.
for physical damage. If you shake the unit slightly are you hearing rattling
inside to indicate there are broken components.
devices have a lock mode which locks changes to the device. You may notice when
trying to change something (Example, recording your voice over another cell)
and it doesn’t work. It is possible that the unit has been set in the lock
position. Please refer to the user guide of the product if you are unsure of
how to remove the lock mode.
If the device
is still not operation please contact Bridges for a Return authorization number
to have the device repaired through Bridges.
These are a few simple things to try to get
your computer speech engines working.
1. Reboot the computer, often this allows
the registry to reset and correct the issue.
2. Is the speech engine not working in all
of the applications? Try a different voice family to narrow down with engine is
giving the problems. See below the different voice families and the names for
Mary, Sam, Jennifer, Jane, Adult Male
Mike, Mary, Sam, Laura, Aaron, VW Kate, VW Paul
Heather, Laura, Ryan
Jane, Deborah, David
3. If you can identify which speech engine
is not working try to reinstall from the original CD. Several applications come
with a separate speech engine CD. (Kurzweil, Classroom Suite).
4. Try reinstalling the Microsoft speech
engine. It is available from Microsoft or the Kurzweil Diags folder. The Diags folder can be found on most