Designed for EMS, nurses, doctors and other health professionals this 20 + page book can be used for providing personal information like medications recently taken, details of pain and injury, food consumed, describing an accident scene etc. Printed on washable, disinfect-able (we've wiped it down with alcohol, dish soap and a couple of commercially available hand sanitizers with no ill effect), tear-resistant paper this is essential for any First Responder.
The First Response Communication Book is organized around a first responders sequence of standard practice.
Originally created in the UK with years of research, Bridges' localized this version with input from medical administrators, emergency room staff and health care professionals from across the country.
The layout of the book mirrors how medical situations normally progress from first contact through to diagnosis and initial treatment. The core sections of the book follow the medical assessment mnemonic, SAMPLE. In addition, the back of the booklet provides easy access to a pain scale and core responses that may be used at any time. For example, the responses 'Yes' and 'No'.
- About me
- Risk Assessment
- Body Diagram
- Past Medical History
- Last Oral Intake
- Event History
- What happens next
Who is it for?
The First Response Communication Book is for any medical professional who may be first on the scene at a medical emergency. For example:
- Ambulance crews
- Community first responders
- Police officers
Communicating clearly before or during a medical visit or procedure can be essential to reducing stress and ensuring success. The First Response Communication Book is an invaluable tool for anyone who needs regular medical care and has communication or comprehension challenges: individuals on the autism spectrum, with Down's Syndrome, brain injury etc. .
The First Response Communication Book was recently acquired by the British Red Cross for inclusion in all their ambulances.
Quantity pricing is available. Contact Bridges for more information.
Bridges accepts institutional P.O’s (purchase orders).
Call us for a quote or just fax or email a P.O. on your letter head.
How secure is my online order?
Any information submitted through the web store is safe and secure. Bridges uses state-of-the-art security encryption methods to ensure the highest standards of security for its online customers.
What payment methods are accepted?
We accept Visa and MasterCard for online orders.
What if I do not have a credit card?
If you do not have a credit card, please call us at 1-800-353-1107 (8:30am - 4:30pm EST) to discuss alternative payment methods.
How do I know if you have received my order?
When your order has been completed, you will receive a confirmation e-mail that will be sent to the e-mail address that you entered in the "Registration” page before checkout.
PLEASE NOTE that the COVID-19 crisis is impacting delivery times. Couriers are experiencing reduced capacity due to new hygiene procedures, increased volumes and/or emergency conditions. Your patience and understanding is greatly appreciated.
Is your school or office limited as to when it can receive goods? When you place your order, in the comments area, please let us know if you cannot receive your order during regular business hours to avoid additional shipping charges. We will make every attempt to accommodate you, but we cannot guarantee that this will be possible.
What shipping options are available?
Most of our items are shipped by Canpar, which takes 3-5 business days to reach the customer. Where service is not available, or due to the special requirements of the product, we will also use UPS, Puralator or Canada Post. Please allow 10-15 days for order processing.
Ordering multiple, heavy-weighted items?
If our store can’t calculate your shipping costs during checkout, your order may fall outside weight, size, or destination restrictions, for online ordering.
Sorry about that.
Just contact us by email or phone and we'll figure out another way to get your order to you.
How much does shipping cost?
Shipping is calculated individually depending on the weight and size of the item. This will be calculated automatically upon checkout and will be included in the total price when you go to the checkout.
How long does it take for me to receive my order?
Order processing time depends on availability of the product from the manufacturer, but typically products are shipped within 10-15 business days after the order is placed. See shipping options for the number of days it will take to reach you after it leaves our warehouse.
Do you ship internationally?
No, we currently sell our products and services only in Canada.
How can I track my order?
When the order is shipped out, you will receive an e-mail with a tracking number. If you do not receive this e-mail, please call 1-800-353-1107 (8:30am - 4:30pm EST) to receive your tracking number.
Do you offer a money back guarantee?
We offer a 21-day money-back guarantee unless otherwise noted. Products must be returned in a resalable condition as determined by Bridges. Returns are subject to a 20 percent restocking fee after 21-days. Many of our manufacturers offer additional limited warranties of longer durations on their products. Returns will no longer be accepted after a period of 90 days. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST) or send an e-mail to firstname.lastname@example.org for more information about manufacturer's warranties or returning your product.
Please note, customers cannot return software for a refund. However, we do offer a store credit for the full amount if returned within 21 days. After 21 days a restocking fee may apply.
How do I return a product?
To return a product you need to get a Return Authorization (R.A.) number from us. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST), e-mail us at email@example.com or fax us at 905-542-7242 to get an R.A. number and further instructions. Please note, Bridges will not accept returns without an R.A. number. The customer is responsible for shipping costs of returned products.