If Grid 3 isn't behaving normally, then you may need to repair your Grid 3 installation. You will need to run the Grid 3 installer and run through the steps as if you were installing Grid 3 again. However, since Grid 3 is already there, the installer will act as a repair tool. You can get the Grid 3 installer here.
If Grid 3 is running in demo mode even though it was licensed previously, it may be an issue with the License Manager files. This can ocassionally be caused by Windows Updates. Your license key is still on the machine but Grid 3 is most likely having issues reading it. To resolve this, you need to repair your Grid 3 installation. This can be done by running the Grid 3 installer again, which you can download from here.
If you are moving Smartbox software such as Grid 3 to a new device, you will need the license key reset before you can use it again. Please contact us using this contact form with your license key and we will get it reset for you.
If you have licensed Smartbox software on your computer and need to find the key(s), you can find it by running the Smartbox Diagnostics tool. This will generate a text file with the codes and other important information.The Smartbox Diagnostics tool can be found in this location on your computer: C:\Program Files (x86)\Sensory Software\ssUtils\SensoryDiagnostics.exe.
Smartbox products come with a 2 Year Warranty from the date of purchase. You can read the full warranty policy here.
Choosing and Learning, Exploring and Playing, and Attention and Looking are all compatible with Windows 7, 8 and 10.
If your Irisbond Duo camera isn't working correctly in Grid 3, please try re-installing the drivers by following the steps below:
If your MyGaze camera isn't working correctly, please try re-installing the drivers by following the steps below:
Please see the correct USB port for the MyGaze cameras below:
Please fill out the repair form.