Q. How is Hook+ different from the previous version of the Hook?
A. The previous Hook was designed specifically for use with music and had integrated switch controls for music player functions on an iOS device. Hook+ is a switch interface that leverages Switch Control to control all features of an iOS device.
Q. Is Hook+ compatible with all switch accessible apps?
A. No. Hook+ uses Assistive Switch events instead of keystrokes for switch clicks. Assistive Switch events are only compatible with the Switch Control found on iOS 7 or later.
Q. Why are you using Assistive Switch Events instead of keystrokes for switch clicks?
A. Assistive Switch Events are part of Apple’s native accessibility protocol and have several benefits over using keystrokes:
Switch Control can be auto configured based on the number of switches attached to the iOS device.
An external keyboard can be used in conjunction with Hook+ without having switch clicks misregister when certain keyboard keys are activated.
Switch interfaces using Assistive Switch Events are fully compatible with iOS Switch Control and apps that have implemented Apple’s developer UIAccessibility framework.
Q. Why would I want to use Switch Control instead of switch scanning built into an app?
A. Switch Control gives the user the ability to control almost every feature on an iOS device, not just the features within a specific app.
Q. My iOS device has a 30-pin connector, will it work with Hook+?
A. No. Hook+ uses the newer Lightning connector.
Q. Why is Hook+ only compatible with iOS 7 or newer?
A. Switch Control was introduced in iOS 7 and is required for Hook+ to function.
Q. I want to make my app compatible with Hook+, how do I do that?
A. You will need to integrate Apple’s simple UI Accessibility framework into your app. This framework will make the elements of your app compatible with Switch Control as well as other iOS accessibility features. The Apple Developer Portal will have technical documentation of the UI Accessibility framework and the iOS Accessibility videos from WWDC 2014 and 2015 provide a great overview of the framework and accessibility for iOS apps.
Q: Why can I not use Hook+ to wake my iOS device after Auto-Lock puts my device to sleep?
A: If you have the Auto-Lock feature on or press the Power Button on your iOS device, the screen will turn off and your device will go into a sleep mode to conserve power. Unfortunately, while in this sleep mode, the iOS device also shuts off power to the Lightning port and Hook+ is unable to operate. To avoid this issue we recommend that you do not use the Auto-Lock feature or put your device into sleep mode while using Hook+. For individuals using Hook+ throughout the day, you can turn down the brightness of the screen to help conserve battery life. Or, you can also attach an external battery pack to Hook+ to provide extended battery life for your iOS device.
Bridges accepts institutional P.O’s (purchase orders).
Call us for a quote or just fax or email a P.O. on your letter head.
How secure is my online order?
Any information submitted through the web store is safe and secure. Bridges uses state-of-the-art security encryption methods to ensure the highest standards of security for its online customers.
What payment methods are accepted?
We accept Visa and MasterCard for online orders.
What if I do not have a credit card?
If you do not have a credit card, please call us at 1-800-353-1107 (8:30am - 4:30pm EST) to discuss alternative payment methods.
How do I know if you have received my order?
When your order has been completed, you will receive a confirmation e-mail that will be sent to the e-mail address that you entered in the "Registration” page before checkout.
What shipping options are available?
Most of our items are shipped by Canpar, which takes 3-5 business days to reach the customer. Where service is not available, or due to the special requirements of the product, we will also use UPS, Puralator or Canada Post. Please allow 10-15 days for order processing.
Ordering multiple, heavy-weighted items?
If our store can’t calculate your shipping costs during checkout, your order may fall outside weight, size, or destination restrictions, for online ordering.
Sorry about that.
Just contact us by email or phone and we'll figure out another way to get your order to you.
How much does shipping cost?
Shipping is calculated individually depending on the weight and size of the item. This will be calculated automatically upon checkout and will be included in the total price when you go to the checkout.
How long does it take for me to receive my order?
Order processing time depends on availability of the product from the manufacturer, but typically products are shipped within 10-15 business days after the order is placed. See shipping options for the number of days it will take to reach you after it leaves our warehouse.
Do you ship internationally?
No, we currently sell our products and services only in Canada.
How can I track my order?
When the order is shipped out, you will receive an e-mail with a tracking number. If you do not receive this e-mail, please call 1-800-353-1107 (8:30am - 4:30pm EST) to receive your tracking number.
Do you offer a money back guarantee?
We offer a 21-day money-back guarantee unless otherwise noted. Products must be returned in a resalable condition as determined by Bridges. Returns are subject to a 20 percent restocking fee after 21-days. Many of our manufacturers offer additional limited warranties of longer durations on their products. Returns will no longer be accepted after a period of 90 days. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST) or send an e-mail to email@example.com for more information about manufacturer's warranties or returning your product.
Please note, customers cannot return software for a refund. However, we do offer a store credit for the full amount if returned within 21 days. After 21 days a restocking fee may apply.
How do I return a product?
To return a product you need to get a Return Authorization (R.A.) number from us. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST), e-mail us at firstname.lastname@example.org or fax us at 905-542-7242 to get an R.A. number and further instructions. Please note, Bridges will not accept returns without an R.A. number. The customer is responsible for shipping costs of returned products.
A wireless switch featuring a large 5-in/12.7-cm switch top that provides auditory click, visual, and tactile feedback, and requires 5.5-oz/156-g of force to activate. With the 5-inch diameter Big Beamer, you'll get the same experience as our Big Red switch, without the hassle of wires. A rugged, reliable, and easy to use wireless switch that pe...
A wireless switch featuring a large 5-in/12.7-cm switch top that provides auditory click, visual, and tactile feedback, and requires 5.5-oz/156-g of force to activate. With the 5-inch diameter Big Beamer, you'll get the same experience as our Big Red switch, without the hassle of wires. Big Beamer includes four interchangeable twist tops. Change...
A wireless switch kit featuring the Big Beamer and Mini Beamer Receiver gives you everything you need to start using a wireless switch. Big Beamer wireless switch brings reliable, immediate switch access without the hassle of cords. The Mini Beamer receiver provides the same great functionality as the SLAT receiver, but comes with a modern look...