{"id":1494723461202,"title":"Victor Reader Trek (English)","handle":"victor-reader-trek-english","description":"\u003cp\u003e\u003cstrong\u003eNavigate The World Around You and That Latest Best Seller with One Consistent Physical Experience!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eToday people everywhere consume content while traveling, but for someone who is blind or visually impaired physical keys plus a consistent user experience is so much more important while navigating outside with one hand already occupied by a cane or dog guide.\u003c\/p\u003e\n\u003cp\u003eThe VictorReader Trek combines the world renowned simple book reading and media playback experience of the VictorReader Stream with the navigation guidance technology found in the Trekker Breeze.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWith the press of the online button you can toggle between the always-on Orientation guidance mode and offline or online book reading:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eListen to audiobooks or podcasts.\u003c\/li\u003e\n\u003cli\u003eCheck your location by toggling the orientation mode and pressing the “Where Am I” button. Trek will tell you:\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eYour current nearest address\u003c\/li\u003e\n\u003cli\u003eCardinal direction you are traveling\u003c\/li\u003e\n\u003cli\u003eDescription of the next intersection.  (Whether it is a 3 way or 4 way intersection, which streets go which direction and approximate distance)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eNext instruction if you are following a route\u003c\/li\u003e\n\u003cli\u003eMark specific intersections by dropping a voice tagged landmark and you can receive turn by turn directions to that exact point at a later time.\u003c\/li\u003e\n\u003cli\u003eSearch for an address by typing it in using the keypad.\u003c\/li\u003e\n\u003cli\u003eGoing back to your audiobook or podcast you can start off exactly where you left off.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eNavigating with VictorReader Trek\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTrek provides specific pedestrian or vehicle instructions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePedestrian directions ensures the user is not guided on major highways\u003c\/li\u003e\n\u003cli\u003eVehicle instructions reduces the amount of details provided to the user so they can more easily direct a sighted driver\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003cstrong\u003eTrek specializes when you are in open area!\u003c\/strong\u003e\u003c\/p\u003e\nTrek offers options to make you feel immediately more comfortable in new and unfamiliar places.\u003cbr\u003e\n\u003cul\u003e\n\u003cli\u003eDrop voice tagged landmarks at each location you will be returning to and Trek will always provide you instructions to navigate there, even when no streets are found\u003c\/li\u003e\n\u003cli\u003eTravel with confidence knowing that your landmarks will always be your points of reference\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eSupported software\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003eThe Trek includes Bluetooth for listening to Bluetooth headsets.  (HumanWare recommends the bone conduction headsets to avoid blocking one’s ears while traveling)\u003c\/li\u003e\n\u003cli\u003eUsers can also use headsets with control keys to modify the volume, and perform commands related to book playback or GPS navigation.\u003c\/li\u003e\n\u003cli\u003eDevice is iBeacon ready for future indoor navigation features to come in a software update.\u003c\/li\u003e\n\u003cli\u003eWill support the upcoming Galileo orientation system for even better accuracy when traveling.\u003c\/li\u003e\n\u003cli\u003eThe device uses map data from TomTom which will be updated on a regular basis. \u003c\/li\u003e\n\u003cli\u003eUsers can use entire country maps now rather than individual map sections.\u003c\/li\u003e\n\u003cli\u003eTrek has an included FM radio which will  be activated in a future software update\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch5\u003e\u003cstrong\u003e\u003cspan\u003eIncluded in the box\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003eVictorReader Trek device\u003c\/li\u003e\n\u003cli\u003eUSB cable\u003c\/li\u003e\n\u003cli\u003ePower adaptor\u003c\/li\u003e\n\u003cli\u003eSmall USB cable for support of thumb drives or cartridges\u003c\/li\u003e\n\u003cli\u003eHeadphones\u003c\/li\u003e\n\u003cli\u003eWeather resistant carrying case\u003c\/li\u003e\n\u003cli\u003eGetting started sheet     \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eTechnical Specifications\u003c\/h5\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSize: 114 x 62 x 24mm (4.5 x 2.4 x 0.9 inches)\u003c\/li\u003e\n\u003cli\u003eWeight with battery: 140g (5.0 ounces)\u003c\/li\u003e\n\u003cli\u003e3.5mm stereo Headset jack\u003c\/li\u003e\n\u003cli\u003eBuilt-in mono omni-directional microphone\u003c\/li\u003e\n\u003cli\u003eBuilt-in 500 mW speaker\u003c\/li\u003e\n\u003cli\u003eBattery: Lithium-Ion, 3.7V nominal\u003c\/li\u003e\n\u003cli\u003eBattery recharge time: Up to 4 hours with AC adapter. May be longer with other chargers or PC recharge.\u003c\/li\u003e\n\u003cli\u003ePower Supply: Switching type AC\/DC. Input 100V – 240V, 50Hz – 60Hz. Output: Type A USB socket, 5VDC, 1A \u003c\/li\u003e\n\u003cli\u003eOperating temperature range: +5 to + 40 degrees Celsius\u003c\/li\u003e\n\u003cli\u003eBattery charging temperature range : +5 to + 35 degrees Celsius\u003c\/li\u003e\n\u003cli\u003eStorage and transportation temperature: -20 to + 45 degrees Celsius\u003c\/li\u003e\n\u003cli\u003eOperating humidity: 5% to 90% (non-condensing)\u003c\/li\u003e\n\u003cli\u003eStorage and transportation humidity: 5% to 95% (non-condensing)\u003c\/li\u003e\n\u003cli\u003eMicro USB OTG compliant interface\u003c\/li\u003e\n\u003cli\u003eSD (Secure Digital) card slot supports up to 32gb SDHC cards.\u003c\/li\u003e\n\u003cli\u003eTalking Book formats: DAISY 2, 2.02 , NISO Z39.86 2002,\/2005, NIMAS 1.1, unprotected EPUB 2, LGK\u003c\/li\u003e\n\u003cli\u003eAudio Codecs: AMR-WB+, mp3, MPEG2, mp4, m4a, m4v, OGG Vorbis, Wav P.C.M, Speex \u003c\/li\u003e\n\u003cli\u003eFile types: 3gp, bra, brf, docx, fb2, html, m4a, m4v, mp2, mp3, mp4, mpg, OGG, rtf, SES3, txt, wav, xml, LKF\u003c\/li\u003e\n\u003cli\u003eAudible: Enhanced format supported (.aax)\u003c\/li\u003e\n\u003cli\u003eText-to-Speech: Acapela\u003c\/li\u003e\n\u003cli\u003eRecording: MP3 16-bit samples at a sampling rate of 44,100Hz with a bit rate of 64, 96 kbps, PCM 16-bit samples at a sampling rate of 44.100Hz \u003c\/li\u003e\n\u003cli\u003eDRM: 2002 PDTB1 (so-called I.P.P.) and 2006 PDTB2 \u003c\/li\u003e\n\u003cli\u003eWi-Fi: IEEE 802.11b\/g\/n operating in the 2.4GHz band\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e","published_at":"2018-11-29T12:36:19-05:00","created_at":"2018-09-12T12:33:47-04:00","vendor":"Humanware","type":"Hardware","tags":["Learning Area_Daily Living: Home","Learning Area_Daily Living: School","Learning Area_Daily Living: Work","Learning Area_Literacy","Type_Blindness","Type_Hardware","Type_Low vision","Ultra Portable","Vision Device_Orientation \u0026 Mobility","Vision Device_Reader"],"price":89500,"price_min":89500,"price_max":89500,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":12943795847250,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"68FGTK0100","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Victor Reader Trek (English)","public_title":null,"options":["Default Title"],"price":89500,"weight":142,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":""}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/victor-reader-trek-english-hardware-humanware-assistive-technology-163153.jpg?v=1571439662","\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/victor-reader-trek-english-hardware-humanware-assistive-technology-832503.jpg?v=1571439662","\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/victor-reader-trek-english-hardware-humanware-assistive-technology-154313.jpg?v=1571439662"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/victor-reader-trek-english-hardware-humanware-assistive-technology-163153.jpg?v=1571439662","options":["Title"],"media":[{"alt":"Victor Reader Trek (English) - 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Bridges Canada","id":1571547807826,"position":3,"preview_image":{"aspect_ratio":1.499,"height":667,"width":1000,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/victor-reader-trek-english-hardware-humanware-assistive-technology-154313.jpg?v=1569211482"},"aspect_ratio":1.499,"height":667,"media_type":"image","src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/victor-reader-trek-english-hardware-humanware-assistive-technology-154313.jpg?v=1569211482","width":1000}],"content":"\u003cp\u003e\u003cstrong\u003eNavigate The World Around You and That Latest Best Seller with One Consistent Physical Experience!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eToday people everywhere consume content while traveling, but for someone who is blind or visually impaired physical keys plus a consistent user experience is so much more important while navigating outside with one hand already occupied by a cane or dog guide.\u003c\/p\u003e\n\u003cp\u003eThe VictorReader Trek combines the world renowned simple book reading and media playback experience of the VictorReader Stream with the navigation guidance technology found in the Trekker Breeze.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWith the press of the online button you can toggle between the always-on Orientation guidance mode and offline or online book reading:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eListen to audiobooks or podcasts.\u003c\/li\u003e\n\u003cli\u003eCheck your location by toggling the orientation mode and pressing the “Where Am I” button. Trek will tell you:\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eYour current nearest address\u003c\/li\u003e\n\u003cli\u003eCardinal direction you are traveling\u003c\/li\u003e\n\u003cli\u003eDescription of the next intersection.  (Whether it is a 3 way or 4 way intersection, which streets go which direction and approximate distance)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eNext instruction if you are following a route\u003c\/li\u003e\n\u003cli\u003eMark specific intersections by dropping a voice tagged landmark and you can receive turn by turn directions to that exact point at a later time.\u003c\/li\u003e\n\u003cli\u003eSearch for an address by typing it in using the keypad.\u003c\/li\u003e\n\u003cli\u003eGoing back to your audiobook or podcast you can start off exactly where you left off.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eNavigating with VictorReader Trek\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTrek provides specific pedestrian or vehicle instructions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePedestrian directions ensures the user is not guided on major highways\u003c\/li\u003e\n\u003cli\u003eVehicle instructions reduces the amount of details provided to the user so they can more easily direct a sighted driver\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003cstrong\u003eTrek specializes when you are in open area!\u003c\/strong\u003e\u003c\/p\u003e\nTrek offers options to make you feel immediately more comfortable in new and unfamiliar places.\u003cbr\u003e\n\u003cul\u003e\n\u003cli\u003eDrop voice tagged landmarks at each location you will be returning to and Trek will always provide you instructions to navigate there, even when no streets are found\u003c\/li\u003e\n\u003cli\u003eTravel with confidence knowing that your landmarks will always be your points of reference\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eSupported software\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003eThe Trek includes Bluetooth for listening to Bluetooth headsets.  (HumanWare recommends the bone conduction headsets to avoid blocking one’s ears while traveling)\u003c\/li\u003e\n\u003cli\u003eUsers can also use headsets with control keys to modify the volume, and perform commands related to book playback or GPS navigation.\u003c\/li\u003e\n\u003cli\u003eDevice is iBeacon ready for future indoor navigation features to come in a software update.\u003c\/li\u003e\n\u003cli\u003eWill support the upcoming Galileo orientation system for even better accuracy when traveling.\u003c\/li\u003e\n\u003cli\u003eThe device uses map data from TomTom which will be updated on a regular basis. \u003c\/li\u003e\n\u003cli\u003eUsers can use entire country maps now rather than individual map sections.\u003c\/li\u003e\n\u003cli\u003eTrek has an included FM radio which will  be activated in a future software update\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch5\u003e\u003cstrong\u003e\u003cspan\u003eIncluded in the box\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003eVictorReader Trek device\u003c\/li\u003e\n\u003cli\u003eUSB cable\u003c\/li\u003e\n\u003cli\u003ePower adaptor\u003c\/li\u003e\n\u003cli\u003eSmall USB cable for support of thumb drives or cartridges\u003c\/li\u003e\n\u003cli\u003eHeadphones\u003c\/li\u003e\n\u003cli\u003eWeather resistant carrying case\u003c\/li\u003e\n\u003cli\u003eGetting started sheet     \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eTechnical Specifications\u003c\/h5\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSize: 114 x 62 x 24mm (4.5 x 2.4 x 0.9 inches)\u003c\/li\u003e\n\u003cli\u003eWeight with battery: 140g (5.0 ounces)\u003c\/li\u003e\n\u003cli\u003e3.5mm stereo Headset jack\u003c\/li\u003e\n\u003cli\u003eBuilt-in mono omni-directional microphone\u003c\/li\u003e\n\u003cli\u003eBuilt-in 500 mW speaker\u003c\/li\u003e\n\u003cli\u003eBattery: Lithium-Ion, 3.7V nominal\u003c\/li\u003e\n\u003cli\u003eBattery recharge time: Up to 4 hours with AC adapter. May be longer with other chargers or PC recharge.\u003c\/li\u003e\n\u003cli\u003ePower Supply: Switching type AC\/DC. Input 100V – 240V, 50Hz – 60Hz. Output: Type A USB socket, 5VDC, 1A \u003c\/li\u003e\n\u003cli\u003eOperating temperature range: +5 to + 40 degrees Celsius\u003c\/li\u003e\n\u003cli\u003eBattery charging temperature range : +5 to + 35 degrees Celsius\u003c\/li\u003e\n\u003cli\u003eStorage and transportation temperature: -20 to + 45 degrees Celsius\u003c\/li\u003e\n\u003cli\u003eOperating humidity: 5% to 90% (non-condensing)\u003c\/li\u003e\n\u003cli\u003eStorage and transportation humidity: 5% to 95% (non-condensing)\u003c\/li\u003e\n\u003cli\u003eMicro USB OTG compliant interface\u003c\/li\u003e\n\u003cli\u003eSD (Secure Digital) card slot supports up to 32gb SDHC cards.\u003c\/li\u003e\n\u003cli\u003eTalking Book formats: DAISY 2, 2.02 , NISO Z39.86 2002,\/2005, NIMAS 1.1, unprotected EPUB 2, LGK\u003c\/li\u003e\n\u003cli\u003eAudio Codecs: AMR-WB+, mp3, MPEG2, mp4, m4a, m4v, OGG Vorbis, Wav P.C.M, Speex \u003c\/li\u003e\n\u003cli\u003eFile types: 3gp, bra, brf, docx, fb2, html, m4a, m4v, mp2, mp3, mp4, mpg, OGG, rtf, SES3, txt, wav, xml, LKF\u003c\/li\u003e\n\u003cli\u003eAudible: Enhanced format supported (.aax)\u003c\/li\u003e\n\u003cli\u003eText-to-Speech: Acapela\u003c\/li\u003e\n\u003cli\u003eRecording: MP3 16-bit samples at a sampling rate of 44,100Hz with a bit rate of 64, 96 kbps, PCM 16-bit samples at a sampling rate of 44.100Hz \u003c\/li\u003e\n\u003cli\u003eDRM: 2002 PDTB1 (so-called I.P.P.) and 2006 PDTB2 \u003c\/li\u003e\n\u003cli\u003eWi-Fi: IEEE 802.11b\/g\/n operating in the 2.4GHz band\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e"}

Victor Reader Trek (English)

Product Description
$895.00
Maximum quantity available reached.
Sku: 68FGTK0100

Navigate The World Around You and That Latest Best Seller with One Consistent Physical Experience!

Today people everywhere consume content while traveling, but for someone who is blind or visually impaired physical keys plus a consistent user experience is so much more important while navigating outside with one hand already occupied by a cane or dog guide.

The VictorReader Trek combines the world renowned simple book reading and media playback experience of the VictorReader Stream with the navigation guidance technology found in the Trekker Breeze.

 

With the press of the online button you can toggle between the always-on Orientation guidance mode and offline or online book reading:

  • Listen to audiobooks or podcasts.
  • Check your location by toggling the orientation mode and pressing the “Where Am I” button. Trek will tell you:
    • Your current nearest address
    • Cardinal direction you are traveling
    • Description of the next intersection.  (Whether it is a 3 way or 4 way intersection, which streets go which direction and approximate distance)
  • Next instruction if you are following a route
  • Mark specific intersections by dropping a voice tagged landmark and you can receive turn by turn directions to that exact point at a later time.
  • Search for an address by typing it in using the keypad.
  • Going back to your audiobook or podcast you can start off exactly where you left off.

 

Navigating with VictorReader Trek

 

Trek provides specific pedestrian or vehicle instructions:

  • Pedestrian directions ensures the user is not guided on major highways
  • Vehicle instructions reduces the amount of details provided to the user so they can more easily direct a sighted driver

 

 Trek specializes when you are in open area!

Trek offers options to make you feel immediately more comfortable in new and unfamiliar places.
  • Drop voice tagged landmarks at each location you will be returning to and Trek will always provide you instructions to navigate there, even when no streets are found
  • Travel with confidence knowing that your landmarks will always be your points of reference

     

    Supported software

    • The Trek includes Bluetooth for listening to Bluetooth headsets.  (HumanWare recommends the bone conduction headsets to avoid blocking one’s ears while traveling)
    • Users can also use headsets with control keys to modify the volume, and perform commands related to book playback or GPS navigation.
    • Device is iBeacon ready for future indoor navigation features to come in a software update.
    • Will support the upcoming Galileo orientation system for even better accuracy when traveling.
    • The device uses map data from TomTom which will be updated on a regular basis. 
    • Users can use entire country maps now rather than individual map sections.
    • Trek has an included FM radio which will  be activated in a future software update

      Included in the box

      • VictorReader Trek device
      • USB cable
      • Power adaptor
      • Small USB cable for support of thumb drives or cartridges
      • Headphones
      • Weather resistant carrying case
      • Getting started sheet     

       

      Technical Specifications

       

      • Size: 114 x 62 x 24mm (4.5 x 2.4 x 0.9 inches)
      • Weight with battery: 140g (5.0 ounces)
      • 3.5mm stereo Headset jack
      • Built-in mono omni-directional microphone
      • Built-in 500 mW speaker
      • Battery: Lithium-Ion, 3.7V nominal
      • Battery recharge time: Up to 4 hours with AC adapter. May be longer with other chargers or PC recharge.
      • Power Supply: Switching type AC/DC. Input 100V – 240V, 50Hz – 60Hz. Output: Type A USB socket, 5VDC, 1A 
      • Operating temperature range: +5 to + 40 degrees Celsius
      • Battery charging temperature range : +5 to + 35 degrees Celsius
      • Storage and transportation temperature: -20 to + 45 degrees Celsius
      • Operating humidity: 5% to 90% (non-condensing)
      • Storage and transportation humidity: 5% to 95% (non-condensing)
      • Micro USB OTG compliant interface
      • SD (Secure Digital) card slot supports up to 32gb SDHC cards.
      • Talking Book formats: DAISY 2, 2.02 , NISO Z39.86 2002,/2005, NIMAS 1.1, unprotected EPUB 2, LGK
      • Audio Codecs: AMR-WB+, mp3, MPEG2, mp4, m4a, m4v, OGG Vorbis, Wav P.C.M, Speex 
      • File types: 3gp, bra, brf, docx, fb2, html, m4a, m4v, mp2, mp3, mp4, mpg, OGG, rtf, SES3, txt, wav, xml, LKF
      • Audible: Enhanced format supported (.aax)
      • Text-to-Speech: Acapela
      • Recording: MP3 16-bit samples at a sampling rate of 44,100Hz with a bit rate of 64, 96 kbps, PCM 16-bit samples at a sampling rate of 44.100Hz 
      • DRM: 2002 PDTB1 (so-called I.P.P.) and 2006 PDTB2 
      • Wi-Fi: IEEE 802.11b/g/n operating in the 2.4GHz band

        Bridges accepts institutional P.O’s (purchase orders).

        Call us for a quote or just fax or email a P.O. on your letter head.

        How secure is my online order?

        Any information submitted through the web store is safe and secure. Bridges uses state-of-the-art security encryption methods to ensure the highest standards of security for its online customers.

        What payment methods are accepted?

        We accept Visa and MasterCard for online orders.

        What if I do not have a credit card?

        If you do not have a credit card, please call us at 1-800-353-1107 (8:30am - 4:30pm EST) to discuss alternative payment methods.

        How do I know if you have received my order?

        When your order has been completed, you will receive a confirmation e-mail that will be sent to the e-mail address that you entered in the "Registration” page before checkout.

        Shipping 

        PLEASE NOTE that the COVID-19 crisis is impacting delivery times. Couriers are experiencing reduced capacity due to new hygiene procedures, increased volumes and/or emergency conditions. Your patience and understanding is greatly appreciated.

        Is your school or office limited as to when it can receive goods? When you place your order, in the comments area, please let us know if you cannot receive your order during regular business hours to avoid additional shipping charges. We will make every attempt to accommodate you, but we cannot guarantee that this will be possible.

         

        What shipping options are available?

        Most of our items are shipped by Canpar, which takes 3-5 business days to reach the customer. Where service is not available, or due to the special requirements of the product, we will also use UPS, Puralator or Canada Post. Please allow 10-15 days for order processing.

         

        Ordering multiple, heavy-weighted items? 

        If our store can’t calculate your shipping costs during checkout, your order may fall outside weight, size, or destination restrictions, for online ordering.

        Sorry about that. 

        Just contact us by email or phone and we'll figure out another way to get your order to you. 

        How much does shipping cost?

        Shipping is calculated individually depending on the weight and size of the item. This will be calculated automatically upon checkout and will be included in the total price when you go to the checkout.

        How long does it take for me to receive my order?

        Order processing time depends on availability of the product from the manufacturer, but typically products are shipped within 10-15 business days after the order is placed. See shipping options for the number of days it will take to reach you after it leaves our warehouse.

        Do you ship internationally?

        No, we currently sell our products and services only in Canada.

        How can I track my order?

        When the order is shipped out, you will receive an e-mail with a tracking number. If you do not receive this e-mail, please call 1-800-353-1107 (8:30am - 4:30pm EST) to receive your tracking number.

         

        Returns

         

        Do you offer a money back guarantee?

        We offer a 21-day money-back guarantee unless otherwise noted. Products must be returned in a resalable condition as determined by Bridges. Returns are subject to a 20 percent restocking fee after 21-days. Many of our manufacturers offer additional limited warranties of longer durations on their products. Returns will no longer be accepted after a period of 90 days. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST) or send an e-mail to info@bridges-canada.com for more information about manufacturer's warranties or returning your product.

        Please note, customers cannot return software for a refund.  However, we do offer a store credit for the full amount if returned within 21 days. After 21 days a restocking fee may apply.

        How do I return a product?

        To return a product you need to get a Return Authorization (R.A.) number from us. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST), e-mail us at info@bridges-canada.com or fax us at 905-542-7242 to get an R.A. number and further instructions. Please note, Bridges will not accept returns without an R.A. number. The customer is responsible for shipping costs of returned products.