Shipping 

What shipping options are available?

Most of our items are shipped by Canpar, which takes 3-5 business days to reach the customer. Where service is not available, or due to the special requirements of the product, we will also use UPS, Puralator or Canada Post. Please allow 10-15 days for order processing.

Ordering multiple, heavy-weighted items? 

If our store can’t calculate your shipping costs during checkout, your order may fall outside weight, size, or destination restrictions, for online ordering.

Sorry about that. 

Just contact us by email or phone and we'll figure out another way to get your order to you. 

How much does shipping cost?

Shipping is calculated individually depending on the weight and size of the item. This will be calculated automatically upon checkout and will be included in the total price when you go to the checkout.

How long does it take for me to receive my order?

Order processing time depends on availability of the product from the manufacturer, but typically products are shipped within 10-15 business days after the order is placed. See shipping options for the number of days it will take to reach you after it leaves our warehouse.

Do you ship internationally?

No, we currently sell our products and services only in Canada.

How can I track my order?

When the order is shipped out, you will receive an e-mail with a tracking number. If you do not receive this e-mail, please call 1-800-353-1107 (8:30am - 4:30pm EST) to receive your tracking number.

Returns

Do you offer a money back guarantee?

We offer a 21-day money-back guarantee unless otherwise noted. Products must be returned in a resalable condition as determined by Bridges. Returns are subject to a 20 percent restocking fee after 21-days. Many of our manufacturers offer additional limited warranties of longer durations on their products. Returns will no longer be accepted after a period of 90 days. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST) or send an e-mail to info@bridges-canada.com for more information about manufacturer's warranties or returning your product.

Please note, customers cannot return software for a refund.  However, we do offer a store credit for the full amount if returned within 21 days. After 21 days a restocking fee may apply.

How do I return a product?

To return a product you need to get a Return Authorization (R.A.) number from us. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST), e-mail us at info@bridges-canada.com or fax us at 905-542-7242 to get an R.A. number and further instructions. Please note, Bridges will not accept returns without an R.A. number. The customer is responsible for shipping costs of returned products.