{"id":5949926339,"title":"Quha Zono","handle":"quha-zono","description":"\u003cp\u003eThe only wireless gyroscopic mouse designed for alternative access. \u003c\/p\u003e\n\u003cp\u003eControl the computer with just small movements! Use Quha Zono as a mouse to flexibly and easily access your computer. This light device is completely wireless and can be worn in multiple locations to best suit your needs. It can be used in any position, with any moving part of the user’s body.\u003c\/p\u003e\n\u003cp\u003eQuha Zono works straight out of the box, giving you full, immediate access to your computer. Moving the mouse pointer is intuitive.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMouse clicks with Quha Zono \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThere are 3 ways to emulate a mouse click when using Quha Zono:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003ePlug a switch or 2 into the Quha Zono receiver (plugged into the computer via a USB connection)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eUse a windows software download like Dwell Clicker 2 from Smartbox\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eBuilt-in click function in the Quha Zono clicks if you hover over a target\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"line-height: 1.4;\"\u003eUsing Quha Zono with Tablets\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"line-height: 1.4;\"\u003eJust plug in the USB receiver to the tablet’s USB port and you’re all set. Quha Zono gives instant access to tablet’s applications even if you can’t use the tablet’s touch screen.\u003c\/span\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003ch5 style=\"text-align: left;\"\u003eIncluded\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003eQuha Zono mouse\u003c\/li\u003e\n\u003cli\u003eUSB Receiver\u003c\/li\u003e\n\u003cli\u003eZono Button adapter\u003c\/li\u003e\n\u003cli\u003eUSB charging cable\u003c\/li\u003e\n\u003cli\u003eAdapter to connect two switches\u003c\/li\u003e\n\u003cli\u003eUser manual and CD\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg src=\"http:\/\/www.quha.com\/wp-content\/uploads\/2016\/02\/16b-3000x3000-01-300x200.jpg\" alt=\"16b 3000x3000 01\"\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003ch5 style=\"text-align: left;\"\u003eSupport and Specifications\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e Length 59 mm, width 33 mm, height 15 mm and weight 23 g\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eWireless Connection:\u003c\/strong\u003e Radiolink up to 10 m\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eBattery:\u003c\/strong\u003e Active use time 30 h, in automatic idle mode up to 20 days\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eUSB receiver:\u003c\/strong\u003e USB 2.0 HID\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eSwitch connectivity:\u003c\/strong\u003e 3.5 mm connector on both Quha Zono mouse and the receiver\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/files\/zono-technical.jpg?7506935931697333631\" alt=\"\" width=\"480\" height=\"350\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eDownloads\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ca href=\"http:\/\/www.quha.com\/wp-content\/uploads\/2013\/01\/Quha-Zono-user-manual-EN.pdf\" target=\"_blank\" title=\"Download the Quha Zono User Manual\" rel=\"noopener noreferrer\"\u003eQuha Zono User Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ca href=\"http:\/\/www.quha.com\/support-2\/downloads\/\" target=\"_blank\" title=\"Download the setup software for Quha Zono\" rel=\"noopener noreferrer\"\u003eSetup software for Quha Zono\u003c\/a\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eTutorial Videos\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eGetting Started with your Quha Zono\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/TykzwkaIQ0w\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eFrequently Asked Questions \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/LqpW_854-6I\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eUsing mobile devices with Quha Zono\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/jYzrYSNjUdg\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eClicking with Quha Zono\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/ubaUpdG3l9Y\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e","published_at":"2016-04-01T12:47:00-04:00","created_at":"2016-04-01T12:47:28-04:00","vendor":"Quha","type":"Hardware","tags":["Alternate Access","Chromebook","Compatibility_iOS (iPads\/iPhones)","Headmouse","Joysticks \u0026 Mouse Alternatives","Mice (Joysticks \u0026 Trackballs)","Technology_Chromebook","Type_Exclusives","Type_Hardware","Type_Joysticks \u0026 Mouse Alternatives"],"price":160800,"price_min":160800,"price_max":172900,"available":true,"price_varies":true,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":22011983811,"title":"Without Headband","option1":"Without Headband","option2":null,"option3":null,"sku":"GRAQUHAZONOW","requires_shipping":true,"taxable":false,"featured_image":{"id":7526513475666,"product_id":5949926339,"position":3,"created_at":"2019-05-07T14:42:31-04:00","updated_at":"2019-10-18T19:00:39-04:00","alt":"Quha Zono - Bridges Canada","width":300,"height":200,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/quha-zono-hardware-quha-without-headband-assistive-technology-112007.jpg?v=1571439639","variant_ids":[22011983811]},"available":true,"name":"Quha Zono - Without Headband","public_title":"Without Headband","options":["Without Headband"],"price":160800,"weight":300,"compare_at_price":null,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":"","featured_media":{"alt":"Quha Zono - Bridges Canada","id":53385363538,"position":3,"preview_image":{"aspect_ratio":1.5,"height":200,"width":300,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/quha-zono-hardware-quha-without-headband-assistive-technology-112007.jpg?v=1568735015"}}},{"id":18219040003,"title":"With Headband","option1":"With Headband","option2":null,"option3":null,"sku":"GRAQUHAZONWHB","requires_shipping":true,"taxable":false,"featured_image":{"id":7526421266514,"product_id":5949926339,"position":2,"created_at":"2019-05-07T14:10:34-04:00","updated_at":"2019-10-18T19:00:39-04:00","alt":"Quha Zono - Bridges Canada","width":1193,"height":959,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/quha-zono-hardware-quha-with-headband-assistive-technology-650402.jpg?v=1571439639","variant_ids":[18219040003]},"available":true,"name":"Quha Zono - With Headband","public_title":"With Headband","options":["With Headband"],"price":172900,"weight":300,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":"shopify","inventory_policy":"continue","barcode":"","featured_media":{"alt":"Quha Zono - Bridges 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Option"],"media":[{"alt":"Quha Zono - Bridges Canada","id":53385298002,"position":1,"preview_image":{"aspect_ratio":2.034,"height":1007,"width":2048,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/quha-zono-hardware-quha-assistive-technology-527287.jpeg?v=1568735015"},"aspect_ratio":2.034,"height":1007,"media_type":"image","src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/quha-zono-hardware-quha-assistive-technology-527287.jpeg?v=1568735015","width":2048},{"alt":"Quha Zono - Bridges 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Canada","id":53385592914,"position":10,"preview_image":{"aspect_ratio":0.883,"height":444,"width":392,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/quha-zono-hardware-quha-assistive-technology-679443.PNG?v=1568735015"},"aspect_ratio":0.883,"height":444,"media_type":"image","src":"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/products\/quha-zono-hardware-quha-assistive-technology-679443.PNG?v=1568735015","width":392}],"content":"\u003cp\u003eThe only wireless gyroscopic mouse designed for alternative access. \u003c\/p\u003e\n\u003cp\u003eControl the computer with just small movements! Use Quha Zono as a mouse to flexibly and easily access your computer. This light device is completely wireless and can be worn in multiple locations to best suit your needs. It can be used in any position, with any moving part of the user’s body.\u003c\/p\u003e\n\u003cp\u003eQuha Zono works straight out of the box, giving you full, immediate access to your computer. Moving the mouse pointer is intuitive.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMouse clicks with Quha Zono \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThere are 3 ways to emulate a mouse click when using Quha Zono:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003ePlug a switch or 2 into the Quha Zono receiver (plugged into the computer via a USB connection)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eUse a windows software download like Dwell Clicker 2 from Smartbox\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eBuilt-in click function in the Quha Zono clicks if you hover over a target\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"line-height: 1.4;\"\u003eUsing Quha Zono with Tablets\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"line-height: 1.4;\"\u003eJust plug in the USB receiver to the tablet’s USB port and you’re all set. Quha Zono gives instant access to tablet’s applications even if you can’t use the tablet’s touch screen.\u003c\/span\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003ch5 style=\"text-align: left;\"\u003eIncluded\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003eQuha Zono mouse\u003c\/li\u003e\n\u003cli\u003eUSB Receiver\u003c\/li\u003e\n\u003cli\u003eZono Button adapter\u003c\/li\u003e\n\u003cli\u003eUSB charging cable\u003c\/li\u003e\n\u003cli\u003eAdapter to connect two switches\u003c\/li\u003e\n\u003cli\u003eUser manual and CD\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cimg src=\"http:\/\/www.quha.com\/wp-content\/uploads\/2016\/02\/16b-3000x3000-01-300x200.jpg\" alt=\"16b 3000x3000 01\"\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003ch5 style=\"text-align: left;\"\u003eSupport and Specifications\u003c\/h5\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eDimensions:\u003c\/strong\u003e Length 59 mm, width 33 mm, height 15 mm and weight 23 g\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eWireless Connection:\u003c\/strong\u003e Radiolink up to 10 m\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eBattery:\u003c\/strong\u003e Active use time 30 h, in automatic idle mode up to 20 days\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eUSB receiver:\u003c\/strong\u003e USB 2.0 HID\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cstrong\u003eSwitch connectivity:\u003c\/strong\u003e 3.5 mm connector on both Quha Zono mouse and the receiver\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"line-height: 1.4;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/1192\/0390\/files\/zono-technical.jpg?7506935931697333631\" alt=\"\" width=\"480\" height=\"350\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eDownloads\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ca href=\"http:\/\/www.quha.com\/wp-content\/uploads\/2013\/01\/Quha-Zono-user-manual-EN.pdf\" target=\"_blank\" title=\"Download the Quha Zono User Manual\" rel=\"noopener noreferrer\"\u003eQuha Zono User Manual\u003c\/a\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003ca href=\"http:\/\/www.quha.com\/support-2\/downloads\/\" target=\"_blank\" title=\"Download the setup software for Quha Zono\" rel=\"noopener noreferrer\"\u003eSetup software for Quha Zono\u003c\/a\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eTutorial Videos\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eGetting Started with your Quha Zono\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/TykzwkaIQ0w\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eFrequently Asked Questions \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/LqpW_854-6I\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eUsing mobile devices with Quha Zono\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/jYzrYSNjUdg\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003eClicking with Quha Zono\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/ubaUpdG3l9Y\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e"}
Quha Zono
The only wireless gyroscopic mouse designed for alternative access.
Control the computer with just small movements! Use Quha Zono as a mouse to flexibly and easily access your computer. This light device is completely wireless and can be worn in multiple locations to best suit your needs. It can be used in any position, with any moving part of the user’s body.
Quha Zono works straight out of the box, giving you full, immediate access to your computer. Moving the mouse pointer is intuitive.
Mouse clicks with Quha Zono
There are 3 ways to emulate a mouse click when using Quha Zono:
- Plug a switch or 2 into the Quha Zono receiver (plugged into the computer via a USB connection)
- Use a windows software download like Dwell Clicker 2 from Smartbox
- Built-in click function in the Quha Zono clicks if you hover over a target
Using Quha Zono with Tablets
Just plug in the USB receiver to the tablet’s USB port and you’re all set. Quha Zono gives instant access to tablet’s applications even if you can’t use the tablet’s touch screen.
Included
- Quha Zono mouse
- USB Receiver
- Zono Button adapter
- USB charging cable
- Adapter to connect two switches
- User manual and CD
Support and Specifications
- Dimensions: Length 59 mm, width 33 mm, height 15 mm and weight 23 g
- Wireless Connection: Radiolink up to 10 m
- Battery: Active use time 30 h, in automatic idle mode up to 20 days
- USB receiver: USB 2.0 HID
- Switch connectivity: 3.5 mm connector on both Quha Zono mouse and the receiver
Downloads
Tutorial Videos
Getting Started with your Quha Zono
Frequently Asked Questions
Using mobile devices with Quha Zono
Clicking with Quha Zono
Bridges accepts institutional P.O’s (purchase orders).
Call us for a quote or just fax or email a P.O. on your letter head.
How secure is my online order?
Any information submitted through the web store is safe and secure. Bridges uses state-of-the-art security encryption methods to ensure the highest standards of security for its online customers.
What payment methods are accepted?
We accept Visa and MasterCard for online orders.
What if I do not have a credit card?
If you do not have a credit card, please call us at 1-800-353-1107 (8:30am - 4:30pm EST) to discuss alternative payment methods.
How do I know if you have received my order?
When your order has been completed, you will receive a confirmation e-mail that will be sent to the e-mail address that you entered in the "Registration” page before checkout.
Shipping
PLEASE NOTE that the COVID-19 crisis is impacting delivery times. Couriers are experiencing reduced capacity due to new hygiene procedures, increased volumes and/or emergency conditions. Your patience and understanding is greatly appreciated.
Is your school or office limited as to when it can receive goods? When you place your order, in the comments area, please let us know if you cannot receive your order during regular business hours to avoid additional shipping charges. We will make every attempt to accommodate you, but we cannot guarantee that this will be possible.
What shipping options are available?
Most of our items are shipped by Canpar, which takes 3-5 business days to reach the customer. Where service is not available, or due to the special requirements of the product, we will also use UPS, Puralator or Canada Post. Please allow 10-15 days for order processing.
Ordering multiple, heavy-weighted items?
If our store can’t calculate your shipping costs during checkout, your order may fall outside weight, size, or destination restrictions, for online ordering.
Sorry about that.
Just contact us by email or phone and we'll figure out another way to get your order to you.
How much does shipping cost?
Shipping is calculated individually depending on the weight and size of the item. This will be calculated automatically upon checkout and will be included in the total price when you go to the checkout.
How long does it take for me to receive my order?
Order processing time depends on availability of the product from the manufacturer, but typically products are shipped within 10-15 business days after the order is placed. See shipping options for the number of days it will take to reach you after it leaves our warehouse.
Do you ship internationally?
No, we currently sell our products and services only in Canada.
How can I track my order?
When the order is shipped out, you will receive an e-mail with a tracking number. If you do not receive this e-mail, please call 1-800-353-1107 (8:30am - 4:30pm EST) to receive your tracking number.
Returns
Do you offer a money back guarantee?
We offer a 21-day money-back guarantee unless otherwise noted. Products must be returned in a resalable condition as determined by Bridges. Returns are subject to a 20 percent restocking fee after 21-days. Many of our manufacturers offer additional limited warranties of longer durations on their products. Returns will no longer be accepted after a period of 90 days. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST) or send an e-mail to info@bridges-canada.com for more information about manufacturer's warranties or returning your product.
Please note, customers cannot return software for a refund. However, we do offer a store credit for the full amount if returned within 21 days. After 21 days a restocking fee may apply.
How do I return a product?
To return a product you need to get a Return Authorization (R.A.) number from us. Please call us at 1-800-353-1107 (8:30am - 4:30pm EST), e-mail us at info@bridges-canada.com or fax us at 905-542-7242 to get an R.A. number and further instructions. Please note, Bridges will not accept returns without an R.A. number. The customer is responsible for shipping costs of returned products.